Join the NEXT Customer Program to get more value every time you order parts online. Earn NEXT Points, enjoy personal deals, receive notifications for DAF Vehicle Upgrades and stay ahead with exclusive insights, all for free.

No cost. Joining NEXT is completely free, start earning rewards from your very first online parts order.

Yes! If you had a MAX Card or received the Parts & Service magazine, you are already part of the NEXT Customer Program. No need to register again.

You get 5000 Welcome Points after your first DAF Webshop order.

Go to the DAF Parts Webshop registration page and fill out the form. After clicking the activation link, your dealer will review and confirm your account so you can start shopping and earning NEXT Points.

Not if they are part of the same dealer group. For different groups, a one-time signup is needed per dealer group to enjoy benefits at each dealer group.

To earn and redeem NEXT Points, yes. But even without an account, you still receive our Parts & Service Magazine, notifications for DAF Vehicle Upgrades and newsletters.

Order in the DAF Webshop and automatically earn NEXT Points with every parts purchase. Redeem them for shopping basket discounts or free DAF Merchandise. 

Log into your DAF Parts Webshop account. Your points balance is shown in your Account dashboard under ‘points and rewards’.

The points to save are in your shopping basket and added to your balance right after each DAF Parts Webshop order, no action needed.

Yes, there is a yearly limit. You will be notified when you reach the cap.

NEXT Points are based on the final invoice amount after all discounts and promotions.

Redeem them for shopping basket discounts or rewards from the DAF Merchandise Store. It is the smart way to get more out of every order.

Your NEXT Points are valid 3 months after running year of points collection You can view any points set to expire in your DAF Webshop account dashboard.

No, NEXT Points can only be earned on parts purchased directly through the DAF Parts Webshop.

When you have enough NEXT Points, multiple voucher options will be available in the DAF Parts Webshop shopping basket at checkout. To use a voucher, your order total must be at least four times the voucher value. You will still earn NEXT Points on the total amount after the discount is applied.

No! NEXT Points are ready to use in your DAF Parts Webshop account. No separate activation needed.

That is correct. www.dafshop.com/loyalty was used to support the DAF merchandise Points program. This program stopped with the introduction of NEXT

These points have been converted into NEXT Points automatically and can be found in the ‘NEXT points and rewards’ section in your personal account.

No, not needed. The dafshop.com is a different shop with a different login. 

This not required, but helpful if you like to review your order history and to store your shipping and billing information.

• Use the link you can find in the ‘Merchandise Voucher’ section in your ‘NEXT Point and rewards’ account, you are logged in with your DAF Parts Webshop account.
• Use the Guest account process at the check out in the dafshop.com order process.  

No! No shipping or import costs are calculated for shipping DAF merchandise orders.

You will receive NEXT Points for your order as usual. These will be credited no later than two weeks after your back order has been shipped.

All orders placed before 3:00 pm are dispatched on the same day to the address provided. Orders after 3:00 pm will be processed on the next working day. The shipping time varies by country and is between one and five days. Please note that an additional one to ten days may be added to the delivery time for countries that require customs clearance. 

Please contact the DAF Merchandise Support team within eight working days; return options will be reviewed on a case-by-case basis.

a. Contact the DAF Merchandise Support team  (see details below). You can exchange and return an item within eight working days of receipt of the order.
b. All returned products must be received in their original, unopened packaging, and must be received undamaged and properly packaged for posting. The products must be suitable for resale.
c. Products must be returned together with the original invoice, packing slip and return notice.
d. Repair or replacements costs will be charged if the products are damaged or missing. This can affect the level of reimbursement.

Do you have questions about your order, delivery, invoice, order status, return shipment or do you need other help? Then please feel free to contact us.

DAF Merchandise Support
Delftweg 104b
3043 NA Rotterdam
The Netherlands

Telephone: +31 (0) 10 208 08 08
Fax: +31 (0) 10 208 08 09
E-mail: info@dafshop.com

If you need assistance, you can ask the DAF Merchandise Support team.

Do you have a question about the content and conditions of the campaign? Please contact daf.ecommerce@daftrucks.com.

NEXT Deals are personal, time-limited offers on DAF and TRP parts. You will see them marked in the DAF Parts Webshop.

Once your DAF Parts Webshop account is confirmed, you will automatically see available deals.

NEXT Deals are refreshed every quarter, but new offers may appear more often. You will find them in your DAF Parts Webshop. 

In your DAF Parts Webshop account, clearly marked in the parts catalogue and on your Account dashboard.

Contact your dealer to check your details and get added to the mailing list.

You can check available upgrade notifications anytime at DAF Vehicle Upgrade. You will also have your vehicle overview with upgrade notifications in the My Service page on the DAF Parts Webshop

Log in to your DAF Parts Webshop account and go to your Account dashboard to change contact details and preferences.

Contact your DAF Dealer or email us at ecommerce@daftrucks.com, we are here to help.