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Who will I be dealing with?
With a DAF MultiSupport contract, you sign an agreement with DAF Trucks N.V.. It ensures you that at all times a highly qualified DAF dealer is available who will perform the DAF MultiSupport services. Your home dealer will be performing the DAF MultiSupport services, as he knows your vehicles, operation and requirements and can thereby provide your business with the best possible support.
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With a DAF MultiSupport contract, can I have my maintenance and repairs in all DAF workshops?
As your DAF MultiSupport contract is with DAF Trucks N.V., you can choose domestic and foreign dealers to always have a DAF workshop nearby to perform services when and where you want to provide maximum flexibility.
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Is the tariff for a DAF MultiSupport contract fixed in time?
You can specify either an index-linked tariff, which is periodically revised, or an inflation protected tariff which will remain the same over the entire contract duration.
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What if I want to change my contract?
If you should decide to change your DAF MultiSupport contract, please make sure you notify DAF Trucks, so arrangements can be made to ensure you will benefit from our high quality services and get the most out of your truck. When a DAF MultiSupport contract is revised, the tariff may need to be adjusted.
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Why should I buy a DAF MultiSupport contract?
With a DAF MultiSupport contract, you have full financial control at a fixed, pre-agreed price, optimized vehicle performance, maximum vehicle uptime, and an enhanced resale value as you benefit from our flexible offerings.
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How can DAF MultiSupport enhance the resale value of my truck?
DAF MultiSupport assures the highest level of service for your vehicles. The value of having maintenance and repairs on your truck, carried out to DAF standards, with usage of genuine DAF parts will not only show through increased vehicle reliability and durability, but will also be reflected in an enhanced resale value. DAF guarantees a higher residual value with DAF MultiSupport.
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How flexible are the DAF MultiSupport packages?
Packages are build up out of products that vary per package. You have the option to select additional products; every package has a different range of optional products which you can choose from. With the flexibility in our DAF MultiSupport Services program and the quality of the organization behind it, we are able to offer the best solution for every Customer.
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What is DAF International Truck Service?
In case of a breakdown or any other unexpected situation, you can fully rely on DAF International Truck Service (ITS) and the dense DAF service organization throughout the whole of Europe: 24 hours a day, 7 days a week, 365 days a year. The experienced operators offer all the assistance needed to get your truck back on the road with the minimum amount of delay, in ten different languages.
FIXED PRICE PER KILOMETRE
This flexible repair and maintenance service gives you maximum assurance at a fixed price per kilometre, full financial control, thus preventing unpleasant (costly) surprises. You determine the service level that best fits your requirements. Your DAF dealer takes maintenance planning and administration off your hands. As a result, you can focus on your core activities sure in the knowledge that your fleet will always be in perfect condition.
Your vehicle in the best technical condition
Full financial control
With DAF MultiSupport you get transparent costs and peace of mind; guaranteed fixed and competitive rates. You choose the level of security (fange of flexible, tailor-made packages) which avoids unexpected invoices for repair or maintenance (planned financial outlay).
Higher return per kilometer
A DAF MultiSupport contract organises cost control per kilometre, enabling the customer to know what his kilometre costs are. DAF MultiSupport simplifies operational fleet management by sub-contracting maintenance and repair and optimising workshop visit.
High resale value
DAF MultiSupport assures the highest level of service for your vehicle. The value of having maintenance and repairs on your truck, carried out to DAF standards by well-trained DAF mechanics, with usage of genuine DAF parts will not only show through increased vehicle reliability and durability, but will also be reflected in an enhanced resale value. Preventative maintenance is always more cost-effective than corrective maintenance, involves less downtime in the workshop, and minimizes unscheduled downtime/costs due to breakdowns
Flexible packages at a fixed price
DAF MultiSupport helps you to get even more out of your fleet. Our packages offer a tailor made service solution for any vehicle application for up to 10 years.
Standard
Optional
More than just repair and maintenance...
In the haulage business, everything is geared to maximise productivity and minimise costs: the highest possible profit per tonne/kilometre. DAF MultiSupport and its Warranty Plus packages are the building blocks of the comprehensive DAF Repair & Maintenance program designed to offer you a tailor made services proposal that maximizes uptime, controls your monthly costs, and provides total peace of mind.
The benefits of DAF MultiSupport:
- Full financial control - DAF MultiSupport offers you a fixed, tailor made, and agreed price for your repair and maintenance needs.
- Optimised vehicle performance - at your DAF dealer, well trained mechanics are familiar with every aspect of your truck and only high quality genuine DAF parts are used. Your vehicles will be kept in optimum condition, reducing the risk of a breakdown and the subsequent costly effect of a delay.
- Maximum vehicle uptime - taking into account your needs, vehicle use, truck configuration and applicable legal inspections, your dealer will create an optimised maintenance schedule that is best suited for the vehicle and for your operation. In case of a breakdown or any other unexpected situation, you can fully rely on DAF ITS.
- Flexible offerings - with the flexibility in our DAF MultiSupport Services program and the quality of the organisation behind it, we are able to offer the best solution for every customer.
PERSONAL ADVICE: DAF's mission is always to offer a solution that will help you move forwards. Either the DAF representatives or your trusted dealer will be happy to discuss the opportunities that DAF MultiSupport can offer your company.
Frequently asked questions